Our Cancellation Policies

Treatment bookings

If you cancel a treatment booking up to 48 hours before the scheduled time, you will need to pay for the treatment in full. This is to be applied at the individual therapist’s discretion.

Should we be unable to accept your purchase

Following the purchase of our workshop or trainings we will ask you to provide us some more detailed information. Following review, we may on occasion be unable to accept you onto our course. In instances such as these we will fully refund your purchase.

Workshops

• If you cancel 4 weeks before the day of your workshop, we will refund your purchase minus a £10 processing fee.
• If you cancel 1-3 weeks before the day of your workshop fees are not refundable however, we will move your booking to a future workshop for a £10 processing fee if you wish.
• If you cancel 7 days or less before the date of your workshop or are unable to attend for any reason on the day, fees are not refundable.

In the unlikely event that we need to cancel or reschedule the event you will be offered a full refund, and if possible also the option to transfer your booking to a future workshop.

Therapist training

Deposits

Deposits are £50 per weekend of training and are not refundable, apart from the unlikely event that we need to cancel or reschedule your training. If you have an unavoidable reason to postpone your booking such as bereavement, serious illness or move abroad, we may be able to transfer a proportion of your deposit to a future training of your choice (if an appropriate training is available), within a year of your initial booking. This would be at our discretion.

Transfer to a future training

• If you postpone your training more than 4 weeks before the start date (8 weeks for 300-hour trainings), we can transfer everything you have paid to a future training, minus the deposit and a £70 administration fee.
• If you postpone your training 2-4 weeks before the start date (4-8 weeks for 300-hour trainings), we will transfer everything you have paid to a future training, minus the deposit and a £250 late transfer administration fee.
• If you postpone nearer the time, we may allow you to transfer funds to a future training at our discretion, if you are on a low income and there is an unavoidable reason for the cancellation, such as bereavement, serious illness or injury.

Course Fees
  • 100% refundable up to 90 days before the start of the training, minus a £50 deposit per weekend of training
  • 50% refundable up to 45 days before the start of the training, minus a £50 deposit per weekend of training
  • Course fees are not refundable nearer the time

We might make exceptions to our cancellation policy in the case of serious illness, bereavement or natural disaster.

Inclusivity for low income students

It is very important to us that AYM training remains as accessible and inclusive as possible. By attending the training you will develop a highly valued skill, and you should be able to earn back your costs very quickly. However, if you don’t intend to offer at least one session per week after completion of the course, then perhaps this training isn’t right for you.

We understand you might not be able to pay for the training in advance if you are on a low income, or with an instalment plan that aims for the whole cost of the training to be recovered within the duration of the training. So in some cases we can agree on payment of a small deposit, followed by an extended payment plan to help you use what you make from offering treatments to pay back for your training. You will then have a strong incentive to start practising following completion of your course, and we can also help you with publicity. Rest assured, you will be supported and highly valued after finishing your training.

Extended payment plans

  • We offer extended payment plan options for people on low incomes/with no financial means, to help you move to the higher incomes that AYM provides. This option must be agreed by AYM at the point of making the deposit for the course. 
  • You will need to tell us what rate you are paying, what date to debit your account, what your monthly payments are going to be and sign up via the payment link that we provide you, prior to the start of the training.
  • Even though we allow you to attend without being fully paid you are still liable to pay the fees owed in cases of last minute cancellation.
  • If you need a payment holiday, you need to inform us, and agree new terms. 
  • Please do not fail to make payments in line with your plan without discussing with AYM prior, as we then reserve the right to charge you an administration fee of £30 per hour of the student support officer who follows up your case.

Covering for missed training hours

There is a small amount of flexibility to the training dates, so if you really can’t attend one of the training weekends get in touch with us well in advance. If it is possible fore Despina and for all other students in the training, we can reschedule. If you miss some of the classroom teaching, you will be required to book private catch-up time with Despina at £60/hour. You will be expected to book one hour of private catch-up time for each 2 hours of group training missed.

Concession rates

Concessions are available for anyone who is on benefits, from a disadvantaged socioeconomic background, a refugee, a full-time student on a low income or facing financial difficulties for a different reason at the moment. If you are applying for a concession rate for a different reason other than those stated above then please expand upon this when completing your application form.

Scholarship places

Scholarship places are only available to asylum seekers in the UK who are not allowed to work. You are welcome to attend, as long as:

(i) there are enough scholarship places left and
(ii) you commit to giving at least 8 free AYM sessions to other asylum seekers after the end of your course (per module).