Our Cancellation Policies

Massage bookings

If you cancel a massage booking up to 48 hours before the scheduled time, you will need to pay for the treatment in full. This is to be applied at the individual therapist’s discretion.

Should we be unable to accept your purchase

Following the purchase of our workshop or trainings we will ask you to provide us some more detailed information. Following review, we may on occasion be unable to accept you onto our course. In instances such as these we will fully refund your purchase.

Should you be unable to attend a workshop

• If you cancel 4 weeks before the day of your workshop, we will refund your purchase minus a £10 processing fee.
• If you cancel 1-3 weeks before the day of your workshop fees are not refundable however, we will move your booking to a future workshop for a £10 processing fee if you wish.
• If you cancel 7 days or less before the date of your workshop or are unable to attend for any reason on the day, fees are not refundable.

In the unlikely event that we need to cancel or reschedule the event you will be offered a full refund, and if possible also the option to transfer your booking to a future workshop.

Should you decide against or are unable to attend our training


Deposits are not refundable, apart from the unlikely event that we need to cancel or reschedule your training. However, if you cancel your booking, we may be able to transfer a proportion of your deposit to a future training of your choice, within a year of your initial booking

Transfer to a future training

• If you transfer 4 weeks before the start of your training, we can transfer everything you have paid to a future training, minus £120 administration fee.
• If you transfer 2-4 weeks before the start of your training, we will transfer everything you have paid to a future training, minus £300 late transfer administration fee.
• If you transfer nearer the time, we may allow you to transfer your deposit if you are on a low income, or there is an unavoidable reason for the cancellation, such as bereavement, serious illness or injury.

Course Fees
  • 100% refundable up to 90 days before the start of the training, minus a £120 cancellation fee
  • 50% refundable up to 60 days before the start of the training, minus a £300 cancellation fee
  • Not refundable nearer the time

We might make exceptions to our cancellation policy in the case of serious illness, bereavement or natural disaster.

Inclusivity for low income students

It is very important to us that AYM remains accessible and inclusive. By attending the training you will develop a highly valued skill, and you should be able to earn back your costs very quickly. However, if you don’t intend to offer at least one session per week after completion of the course, then perhaps this training isn’t right for you.

We understand you might not be able to pay for the training in advance if you are on a low income. In some cases we can agree on a small deposit, followed by a payment plan to help you afford the training. You will then have a strong incentive to start practising following completion of your course, and we can also help you with publicity. Rest assured, you will be supported and highly valued after finishing your training.

Payment Plans

  • We offer a payment plan option for low wage workers to help you move to the higher incomes that AYM provides. This option must be agreed by AYM at the point of making the deposit for the course. 
  • You will need to tell us what rate you are paying, what date to debit your account, what your monthly payments are going to be and sign up via the payment link that we provide you, prior to the start of the course.
  • Even though we allow you to attend without being fully paid you are still liable to pay the fees owed in cases of last minute cancellation.
  • If you need a payment holiday, you need to inform us, and agree new terms. 
  • Please do not fail to make payments in line with your plan without discussing with AYM prior, as we then reserve the right to charge you an administration fee of £14 per hour of the student support officer who follows up your case 

Concession Rates

Concessions are available for anyone who is on benefits, from a disadvantaged socioeconomic background, a refugee, a full-time student on a low income or facing financial difficulties for a different reason at the moment. If you are applying for a concession rate for a different reason other than those stated above then please expand upon this when completing your application form.

Scholarship places

Scholarship places are only available to asylum seekers in the UK who are not allowed to work. You are welcome to attend, as long as:

(i) there are enough scholarship places left and

(ii) you commit to giving at least 8 free AYM sessions to other asylum seekers after the end of your course (per module).